Return & Refund Policy

At NARVO, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 7 days of delivery, provided the item is:

Unused and in its original condition
In the original packaging
Accompanied by proof of purchase (order confirmation email)

To initiate a return, please contact us via our Contact page with your order number and reason for return.

Non-Returnable Items

The following items cannot be returned:

Items damaged due to misuse or mishandling by the customer
Items without original packaging
Sale or discounted items (unless defective)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.